Refund Policy

PrepFlow offers a 30-day money-back guarantee on PrepFlow Plus. If you're not satisfied with your subscription, you may request a full refund within 30 days of your purchase or renewal date, no questions asked.

Refunds are processed by our reseller and Merchant of Record, Paddle.com. To request a refund:

1. Visit paddle.net and look up your purchase using the email you paid with, or
2. Email us at support@prepflow.app and we'll help you through Paddle.

Please include the email address used at checkout and, if you have it, the order/receipt number from Paddle. Refunds are returned to the original payment method and typically appear within 5–10 business days depending on your bank.

You can cancel PrepFlow Plus at any time from your billing settings. Cancellation stops future renewals and takes effect at the end of your current billing period — you keep access to Plus features until then. Cancellation on its own does not trigger a refund; if you'd like your most recent payment refunded, follow the steps above within the 30-day window.

Outside the 30-day window we generally do not refund past subscription periods, but if something has gone wrong — a duplicate charge, a failed feature, an accidental renewal you didn't intend — contact us and we'll review it fairly on a case-by-case basis together with Paddle.

The PrepFlow Free plan has no charge and therefore no refund is required.

Refund and billing questions: support@prepflow.app. Payment and invoice questions are handled directly by Paddle at paddle.net.